Refund policy
At Ozark Mountain Tea Shop, we want you to be happy with your order. Every blend is crafted with care, and if something is not right, we will review your concern and work toward an appropriate resolution.
Returns & Eligibility
Return and refund requests are reviewed on a case-by-case basis.
Because our teas are consumable goods, opened or used items are generally not eligible for physical return. If an item arrives damaged, incorrect, or there is another issue with your order, please contact us so we can review the situation.
Exchanges are not accepted.
30-Day Contact Window
Please contact us within 30 days of delivery to request a return or refund review.
If a return is approved, it is handled by mail. Customers are responsible for return shipping costs unless the issue resulted from our error. There are no restocking fees.
Please do not send products back without contacting us first and receiving return instructions.
Refund Processing
If a refund is approved, it will be issued to the original payment method within 3 business days. Shipping charges are non-refundable unless the issue resulted from our error.
How to Request a Return or Refund
To begin a request, please include:
- Your order number
- A brief description of the issue
Contact us through our Contact Form, and we will respond promptly.
Our Commitment
We’re a small Ozark-based business built on craftsmanship and community. If something isn’t right, we’ll review it fairly and do our best to make it right.