Frequently Asked Questions
Tea and ingredients
Are your teas organic?
Our teas and tea ingredients are 100% organically sourced. We use real tea leaves, herbs, flowers, berries, roots, and spices.
Do you use artificial or “natural” flavors?
No. We do not use artificial colors, artificial flavors, artificial sweeteners, preservatives, “natural flavor” additives, or flavor oils. The flavor and scent of our tea come from the actual plant ingredients.
Can your teas treat a health condition?
We share holistic, herbalist-inspired information about traditional uses and tea rituals, but our products and educational content are not intended to diagnose, treat, cure, or prevent disease. If you are pregnant, nursing, taking medication, managing a health condition, or choosing tea for a child, consult a qualified healthcare professional about ingredients that may affect you.
How many teas do you carry?
Our full current tea selection is available online for retail and wholesale. We continue to develop new blends, so the assortment may grow over time. Shop all current teas.
Brewing
How much loose-leaf tea should I use?
A good starting point is about 1 teaspoon per 8 oz of water, then adjust for leaf size and personal taste. See our temperature and steep-time guide.
Do I need special equipment?
No. You need hot water and a roomy infuser or strainer. A micromesh basket works especially well because it gives the leaves space to open while catching smaller pieces.
Shipping
When will my order ship?
Orders normally require 2–4 business days for processing. During busy seasons, processing may take 5–7 business days.
How long does delivery take?
After shipment, delivery usually takes 3–7 business days. Tracking is provided when your order ships.
How much is shipping?
Shipping is a flat $7.99, or free on orders of $49 or more.
Where do you ship?
We currently ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, or international destinations.
Read the full shipping policy.
Markets, refills, and rewards
Can I shop at your Branson headquarters?
No. The 135 Scholars Court Unit A address is our office, workshop, warehouse, and LLC headquarters. It is not a retail storefront, and headquarters pickup is not available.
How does the refill program work?
Bring a clean, dry, undamaged Ozark Mountain Tea Shop bag that still seals to any of our market booths. Receive 5% off when we refill it with the same tea or another tea of your choice. We will relabel the bag when you switch teas.
Where is the refill program available?
At every Ozark Mountain Tea Shop farmers-market booth. It is not available by mail or at the headquarters.
Do you have a loyalty program?
Yes. Our punch-card loyalty program is active at all market booths.